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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kayla Confalone

Kayla Confalone

August 26, 2026

5  out of  5
rating by Kayla Confalone
"I have been a long time customer with State Farm and have worked with Dakota for a good few years now. She helped me bundle my car insurance with renters insurance and helped me get quotes for life insurance as well. She has always been super helpful and polite and ensures I understand everything. She also helps to ensure I have what is needed and can take advantage of all of their deals like the drive safe and save plan. All around good experience and I will continue to be a customer!"
We responded:
"Kayla, thank you for leaving this review. We are grateful you have given us the opportunity to try and help with your auto, renter’s, and life insurance. I’m glad you’ve given the Drive, Safe, and Save Discount a try as well! I hope that provides you with a nice savings 💰"
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Besan Oqal

August 19, 2026

5  out of  5
rating by Besan Oqal
"Spoke with Dakota to get our renters and auto insurance, very kind and helpful and explains things nicely, felt like talking to a friend❤️"
We responded:
"Thank you, Besan! We appreciate the opportunity to assist with your auto and renter’s insurance program. "
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Michelle Flauto

August 19, 2026

5  out of  5
rating by Michelle Flauto
"Nick was great! He listened and heard what my needs were and found me a great price on renters and car insurance!"
We responded:
"Hello Michelle! I’m extremely glad Nick was able to help you find a better value here with State Farm on your renter’s and auto insurance policies. Thank you for taking the time to give us this review! "
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John Thome

August 7, 2026

1  out of  5
rating by John Thome
"DO NOT USE JIM CAHILK AND HIS TEAM.

At our previous house that we completely renovated they were fine. We didn't have any claims, didn't need to. We replaced a roof and waterproofed our house, and didn't ask them for anything. Same goes for anything related to cars, didn't have any claims for auto insurance. Jim's team increased our mortgage coverage, got us life insurance, and increased what we had covered under insurance. We thought they were doing right by us. That's why we worked with them during the process of our new house in order to keep them as our insurance provider. They were with us throughout the entire process. However after being in that new house for a month, we were told we had 30 days to replace our roof or they would drop our insurance. We just spent our money on our new house, we do not have money available to buy a new roof as well. We were planning on doing so within one to three years, which inspector and everyone involved in the process said we have at least 5 years until we should be seeing any degradation with our roof.

Jim and his team will tell you that you need more coverage and work to increase the monthly spend you have with them, but when you need them to fight for you they don't."
We responded:
"Jack, I'm very sorry to hear that you feel this way about me and my team, particularly after the many years we have worked together.

I do want to respectfully clarify a few points for anyone reading this review.

When purchasing a new home, the condition of the property can affect its eligibility for insurance coverage. In this situation, while I cannot speak to what may have been communicated verbally by others during the purchase process, your written home inspection provided to us identified heavy deterioration of the roof and recommended budgeting for its replacement. State Farm's underwriting department subsequently and independently raised the same concerns regarding the condition of the roof as part of its review of the new policy.

My office does not establish State Farm's underwriting requirements or have the authority to simply waive them. However, I respectfully disagree with the statement that when you needed us to "fight for you," we did not.

After the initial underwriting decision, I repeatedly communicated with the underwriting department on your behalf, presented additional information, requested reconsideration, and worked to identify alternatives that would provide additional time to address the roof. Through the process, my team and I continued working with you to explore every reasonable option available to us.

I understand that the outcome and the process were frustrating, particularly after purchasing a new home. My responsibility as your agent is to be transparent about the things I can and cannot control while advocating for my customers wherever I can. Unfortunately, advocating for a customer does not always mean I can provide the specific outcome, price, or underwriting decision they would prefer.

I appreciate the many years you and your family trusted our office with your insurance needs, and I am sorry our relationship is ending under these circumstances. I sincerely wish you and your family the best moving forward. "
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Savannah Jackson

July 22, 2026

5  out of  5
rating by Savannah Jackson
"Jordan and her State Farm team are extraordinary! My family and I have trusted them with all of our policies for over a decade. They meet all of our needs with great coverage, quick responses and the best customer service. We highly recommend them for all of your insurance needs!"
We responded:
"Hey Savannah! Thank you for taking the time to leave the review. Has it been that long 😅. Time flies thank you for your years of business. "
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Riviera Young

July 21, 2026

5  out of  5
rating by Riviera Young
"Jordan and her State Farm team are phenomenal! Super responsive, clear with communication, and always go above and beyond for their clients. It’s a huge peace of mind knowing my policy is in such capable hands. Can't recommend them enough!"
We responded:
"Thank you, Riviera! We are grateful you have given us the ability to help with your State Farm insurance program. "
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John Beckler

July 9, 2026

5  out of  5
rating by John Beckler
"I’ve been with State Farm and Dakota Smith for about 6 months and couldn’t be happier. While on a trip recently, I had an item stolen from my golf bag. I messaged Dakota and she answered me promptly even though it was a Saturday morning.

The people at Jim Chalik State Farm are top notch."
We responded:
"Hey John - sorry to hear about someone breaking into your golf bag. Thank you for taking the time to leave this review. We appreciate your time and business. "
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Kimberly Adams

June 23, 2026

5  out of  5
rating by Kimberly Adams
"Dakota is absolutely outstanding! She visited my office and impressed me with her warmth, professionalism, and deep knowledge. She made the decision-making process effortless and pressure-free, fully tuned to my needs and what would best suit me. Her guidance was honest, thoughtful, and genuinely focused on my best interests. I’m thrilled with State Farm, and I especially commend the Jim Cahlik State Farm office in North Ridgeville, Ohio. If you’re looking for a personal, transparent experience at a great price, this is the team to trust. I wholeheartedly recommend them."
We responded:
"Thank you, Kimberly! We really appreciate your business and taking the extra time to leave this detailed review. "
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Eddie Chitwood

June 22, 2026

5  out of  5
rating by Eddie Chitwood
"absolutely amazing help from Dakota!! She got me a quote that was way better than my old company within minutes and was so very kind to me :)! 100% recommend"
We responded:
"Thank you for taking time to leave the kind review and for your business! We are extremely happy we could help set up your new insurance program with State Farm."
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Orlando Gonzalez

April 14, 2026

5  out of  5
rating by Orlando Gonzalez
"Great person quick and helpful"
We responded:
"Thank you, Orlando! "
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Ryan Talley

April 3, 2026

5  out of  5
rating by Ryan Talley
"Amazing job by Dakota, extremely helpful while getting me set up with renters insurance, explained everything perfectly and made the process so easy!!!!"
We responded:
"We agree, Dakota is wonderful! Thank you so much for leaving a review 😊"
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Ayk 00

April 3, 2026

5  out of  5
rating by Ayk 00
"I spoke with her on the phone for my apartment insurance, and she was very kind and helpful. She explained everything clearly and made the process easy for me. I really appreciate her support."
We responded:
"I’m so glad you had a good experience with our office, thank you for sharing!"
Profile photo of Phil Vedda

Phil Vedda

April 2, 2026

5  out of  5
rating by Phil Vedda
"Great experience with Jim and the Team. The rates are super affordable, and they made the whole process simple and stress-free. Highly recommend if you’re looking for great coverage without overpaying."
We responded:
"We appreciate you Phil! Thank you for taking the time to share and leave us a review. "
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Raul Ortiz

April 1, 2026

5  out of  5
rating by Raul Ortiz
"Great experience, well organized and professional! Will recommend"
We responded:
"Thank you, Raul! We greatly appreciate the review and the opportunity to work for your business. "
Profile photo of Nick Huber

Nick Huber

April 1, 2026

5  out of  5
rating by Nick Huber
"Great service. Mr. Huffman was very professional and able to match or improve coverage for my family while also reducing cost."
We responded:
"Thank you, Nick! It is great to hear Josey was able to help. Thank you for your business. "
Profile photo of Elizabeth Mamaril

Elizabeth Mamaril

April 1, 2026

5  out of  5
rating by Elizabeth Mamaril
"Josey was amazing to work with and I recommend him to anyone looking to truly be taken care of and cared for by an insurance company. He grabbed all the information he needed to appropriately quote, scheduled an in-person meeting to go over our quotes with us in extreme detail, and got us squared away with an amazing State Farm policy bundle for auto and homeowners! He’s working with through life insurance and really broke down this first time experience for us! Can’t thank Josey and State Farm enough for being so awesome!"
We responded:
"Hi Elizabeth! Thank you so much for this wonderful review! We appreciate your business and it is great to hear Josey took good care of you and your family. "
Profile photo of Steven Stalla

Steven Stalla

February 5, 2026

5  out of  5
rating by Steven Stalla
"I have been with Jim Cahlik Agency for longer than 5 years. I have a variety of policies types. Ive always received great service whether it's processing a claim, getting a policy changed, or just calling for information. I recommend them to anyone looking for a knowledgeable team of insurance professionals."
We responded:
"Steven thank you sir! We appreciate you and you’ve always been a pleasure to work with. "
Profile photo of Brittany-Bradley Conrad

Brittany-Bradley Conrad

October 15, 2025

5  out of  5
rating by Brittany-Bradley Conrad
"Jim and his team have been wonderful to work with! Dakota provides above and beyond support with my policies and is always there to answer my questions. They also saved me over $100 a month on my insurance while providing better coverage. Highly recommend this agency!"
We responded:
"Thank you for the review, Brittany! We appreciate your time and business. "
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Vincent Logozar

September 30, 2025

5  out of  5
rating by Vincent Logozar
"Just great"
We responded:
"Thank you, Vincent!! "
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james mincey

September 20, 2025

5  out of  5
rating by james mincey
"Bravo to Nick who found me a great deal on vehicle insurance through State Farm. He was patient and professional dealing with questions and constant call backs. Someone give this guy a raise!"
We responded:
"Hey James! Thank you for giving us a chance to assist with your car insurance and for taking the time to leave this review. I’ll make sure to add this to Nick’s file for a wage increase considerations 😆"
Profile photo of K Forrer

K Forrer

September 18, 2025

5  out of  5
rating by K Forrer
"Two thumbs up for Nick Carlton at State Farm!!! I was going to set up a renters policy online for my mom who's moving into a retirement community, but called Nick after he left me a voicemail (didn't have that "sales guy" voice, so I thought why not?) and I'm so glad I did! He spent quite a bit of time answering my questions, explaining all the coverage options (even those I was just curious about), and gave me several quotes over the phone to think about. So nice, really helpful, and absolutely zero pressure to make decisions on the spot. A few days later, we spoke again to finalize the policy and I'll be reaching out to him soon about a homeowners + auto policy for myself. Thanks again for all your help, Nick!!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Profile photo of Carrie Carlton

Carrie Carlton

September 5, 2025

5  out of  5
rating by Carrie Carlton
"Nick is great! He helped me with my daughter’s 20-pay life insurance policy. It’s a wonderful investment and Nick explained everything so easily!"
We responded:
"Thank you for taking the time to leave your review. We’re glad Nick was able to help with your family’s life insurance program! "
Profile photo of Terry Murray

Terry Murray

September 5, 2025

5  out of  5
rating by Terry Murray
"Dakota was excellent!! Went the extra mile to make sure we had the coverage we needed!!"
We responded:
"Thank you, Terry! "
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Dom Rigdon

September 4, 2025

5  out of  5
rating by Dom Rigdon
"Dakota was very knowledgeable and thorough, and helped me get a great price on a new policy!"
We responded:
"Thank you for the review and your business, Dom! "
Profile photo of Seth Chambers

Seth Chambers

September 3, 2025

5  out of  5
rating by Seth Chambers
"Great experience all around !
ps. Nick you’re awesome !!!"
We responded:
"Thank you for taking the time to leave this review, Seth! We’re glad Nick was able to help earn your business. "